How do cancellations work?

Order cancellation is possible both before and during shipping. If the item is delivered to you after it has been dispatched and you want to cancel it, kindly refuse it during delivery.

How do returns work? 

You can raise a request to return your items with these simple steps: 

• Drop us a mail or give us a call at the mentioned helpline
• Provide us with the details of the order
• Let us know the reason for return
• We will process the return on your behalf. In case of any prepaid order, your deducted amount will be refunded to your initial mode of payment within 7 working days once the returned product has been received by the us. 

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from ‘My Orders’ section of your GoRevive account. 

Returns Policy 

Returns is a scheme in terms of which the option of exchange, replacement and/ or refund is offered to the Customer. If the Customer faces any problem with the product, he/she will have the option to use the return policy as specified by the us. 

All products listed under a particular category may not have the same returns policy. Do refer to the respective product’s exact applicable return policy on the product page. 

This return policy covers the customer against ‘damaged’, ‘defective’ and ‘not as described’ products – for both, brand new and refurbished items. 

The return period is 7 days, and depending on the product, returns may be handled via refund, replacement, or exchange. For all products, the policy on the product page shall prevail over the general returns policy. 

*The exchange and replacement will be subject to availability of the stock. 

No Return Categories- Products in this category are not returnable due to their nature or other reasons. 

For products which require installation, returns shall be eligible only when such products are installed by the GoRevive’s authorized personnel. 

In order to help you resolve issues with the product, the GoRevive’s authorised personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. 

For any other issues with the product you may contact Gorevive customer care at [email protected]

During pick-up, the product will be checked for the following conditions: 

Category Conditions